Why does employee engagement matter? In the workplace, studies consistently show that motivated employees outperform their counterparts. If your employees aren’t passionate about their jobs, and keen to make a difference, it’s a serious issue. Productivity will go down, and customer service and staff retention will suffer. But how do you motivate your team? Motivation…
Conflict exists everywhere and the workplace is no different. We all bring our moods, perspectives, needs and personalities to work – and they can lead to differences with our colleagues. Left unresolved, collaboration gets lost and productivity falls. Conflict makes most of us uncomfortable. Our emotions and hormones rise, we can blame others and then…
Before I make an attempt to answer this question, I would like to take a closer look at the etymological definition of the word “crisis”, so that we can all find a common point of reference. It turns out, it originally comes from the Greek word κρίσις (krisis) which means discrimination, decision. The noun is…
During the fallout from the much-talked-about Oprah Winfrey interview with the Duke and Duchess of Sussex, I must say I was more intrigued by the resignation of a key media figure. And no I don’t mean Piers Morgan. I am referring to the resignation of Ian Murray the Executive Director of a media industry body…
A manager once told me that his approach to staff development was to push them into the deep end and see if they could swim. That’s may seem a bit extreme. On the other hand we can plan a long drawn out development programme where after two years the staffer would have finally gotten the…
I have not spoken with many leaders, managers and team members who would jump with enthusiasm at the phrase “It is time for a performance management conversation”. There is a lot of negativity in the air and within us when we listen to these words. Pressure goes up; it is time to prove how your…
Delegation is one of the questions that comes up a lot on management and leadership programmes. There seems to be a whole myriad of things that get in the way of delegating, from a lack of time to develop the team to the worry that, if something that is delegated goes wrong, it is the…
Congratulations, you’re a new manager! If you’ve been promoted to management for the first time, then you must be excited and raring to go. And it might feel a bit daunting to know where to start. The transition from an individual team member to a manager can be hard. One of the first thing to…
As the financial effects of the pandemic continues, organisational restructure has become one of the strategies that is being used to reduce cost, respond to the changing environment faster or even just to stay operational. Generally viewed as a way of increasing collaboration, solving issues quickly and maximising resources, matrix structures are one of the…
Has the COVID-19 crisis affected your motivation and the motivation of your team? The motivation of remote workers is a growing concern for managers. One of the devastating impacts of the virus has been on the stability of work, there was the furlough scheme, a massive increase in part-time or home-based work, and the even…
Read Roffey Park CEO Dr Robert Coles’ interview to find out what Roffey Park is doing to ensure digital learning has the same results as if it was delivered face-to-face. In March 2020 Roffey Park’s courses in leadership, management, resilience and coaching were all taught face-to-face. Overnight, that business model stopped working when Covid-19 stopped…
What is the difference between leadership and management? Stephen Covey says: “Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.” Kathy Austin, a management consultant, is pithier. “Managers light a fire under people; leaders light a fire in people.” Here’s a third view, that…
