The capability of organisations to avert crisis, respond quickly and effectively when crises do emerge and to be able to see into the future and not get caught out by changing trends and disruptive innovations is critical in a fast changing world. This capability is resilience. Research has demonstrated that resilience emerges from an organisation’s culture – not just what it does, but how it does it. This paper explores what it means to have a resilient culture, and how it can be developed.
Organisational Resilience: Developing Change-Readiness
by Dan Lucy and Catherine Shepherd
