Empowering Conversation

This masterclass equips participants with essential skills to handle challenging conversations with confidence. Through practical techniques, they will learn to stay composed, listen actively, and provide constructive feedback to foster meaningful and productive discussions.

Aims and Objectives

• Identifying different types of conversation and what might make the conversation feel challenging
• Preparation and ground work: what are the things to consider include looking at some things that help to minimise the level of challenge
• Managing emotions staying composed
• Active listening and empathy
• Delivering constructive feedback with clarity

Perfect for:

Managers, team leaders, and professionals who need to navigate difficult conversations effectively.